$1.99 with charter

Actual internet chat dialogs with Charter today:CGI Dana :  Thank you, Adam. Do you also have your security code from your billing statement?Adam Johnson:  um... no.CGI Dana :  Do you remember the PIN you set up on the account?Adam Johnson:  absolutely notCGI Dana :  Do you, by chance, have the account number?Adam Johnson:  82451207900xxxxxCGI Dana :  Great, thank you!CGI Dana :  I am showing that the current balance on the account is $95.09 with a past due balance of $44.99.Adam Johnson:  I edited / updated the visa that is setup for payment over a week ago. this should not be a problem.CGI Dana :  Is this the card ending in 6199?Adam Johnson:  that sounds rightCGI Dana :  I show that it was never activated. I can activate it, however it will take a full billing cycle to debit. Did you want to go ahead and pay the balance on the account today and then the next payment be debited.Adam Johnson:  um... what does 'never activated' mean...?CGI Dana :  There is an option on the account which is 'active' or 'inactive' and the status of the auto pay on your account is 'inactive'.Adam Johnson:  ok. whatever. if I edited the active autopay with a different visa, I'd assume it would still be active, yes? please press the magic 'active' button, pay previous balance, etc, etc.CGI Dana :  Yes, I can do all of that for you. However, in the account the card number is encrypted so I will need you to provide me with the entire card number with the expiration date, if you don't mind please.Adam Johnson:  I don't mind, but the card is in my car, in the parking lot, 4 floors down. do you want to sip coffee whilst I get it?CGI Dana :  Adam, honestly, I can only hold for 2 minutes. So, if you want to chat back when you get done or even make the payment online at charter.com thru your my account, you can do that as well.Adam Johnson:  it will take more than 2 min. yup. is this so-called 'activate' button obvious when I return?CGI Dana :  It's already been done, so when you chat back all you got to do is request help with processing a payment.*** NEW AGENT ***TTD Lisette :  I will activate your internet service now, Adam. Since your services are interrupted, the system will automatically charge you $1.99 restoration fee, which will be added to your next month's bill.Adam Johnson:  wait... hold on. you are charging me $1.99 for not activating this when I entered visa info over a week ago? not cool. nix that please…TTD Lisette :  No, Adam. The system will automatically charge it to your account.Adam Johnson:  then automatically remove itTTD Lisette :  Again, the system will automatically charge it to your account.Adam Johnson:  on principle alone I object. I already went through this BS 'activation' thing today with an agent…TTD Lisette :  Is this okay?Adam Johnson:  um, no. there are rules. this isn't 'Nam. across this line YOU DO NOT…TTD Lisette :  I will activate your internet service, Adam. To remove the $1.99 charge on your account, I will transfer you to our Billing Department.TTD Lisette :  Would that be fine with you?Adam Johnson:  {sighs} yes** NEW AGENT **CGI Elizabeth W :  I cannot credit back the $1.99 restoration fee either as it is automatic and may not be added to your account, depending on whether or not the system adds it. I will, however, note your account to credit that back considering the circumstances. If it is on your next bill, you can chat back and have that removed.Adam Johnson:  {pondering this…}CGI Elizabeth W :  We do not manually apply this fee. It is added to the bill (sometimes, not always) when services are reconnected. I cannot credit it back as it isn't on your account. If it appears on your next statement, you can chat back and the agent will apply the $1.99 credit.Adam Johnson:  lets go with that then. thx.CGI Elizabeth W :  You are welcome. Can I assist you with anything else this evening?Adam Johnson:  just make the sales people stop calling me. I tell them EVERY time: I'm happy with cellular, and I do NOT have a TV…CGI Elizabeth W :  I will put you on our Do Not Call List.Adam Johnson:  really?! that would be stellar, elizabethCGI Elizabeth W :  I will do that now. Can I assist you with anything else this evening?Adam Johnson:  that's worth the $1.99. thanks. goodnight.